Located in Johnson City, Texas, Carter Creek Winery Resort & Spa offers authentic Texan hospitality. In addition to a premiere winery inspired by a founding family of Texas Wine Country, the Carter Creek Winery Resort & Spa features a Restaurant/Brewery along with banquets and other special events to create a blend of dining experiences. Carter Creek Winery Resort & Spa is operated by the Carter Hospitality Group with 20 years of experience in the hospitality field.

For more information, visit https://www.cartercreek.com.

SUMMARY:

The Tasting Room Manager for our resort will work with all management staff and the marketing and operational departments to develop and produce the most outstanding resort experience to our guests. This position will be responsible for the overall operating performance, guest satisfaction, and financial results for our Gift Shop and Tasting Rooms. This includes planning, organizing, directing and coordinating the operations of all activities associated with these areas.

DUTIES: The following reflects management’s definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons.

Coordinate the operations and activities of the Tasting Room and Wine Club activities to ensure synergy not only within these two departments but within the resort to reach financial performance and guest satisfaction objectives
Evaluate changes in guest needs, and industry and competitive trends to recommend appropriate product/service and operational changes to be made to ensure guest and employee satisfaction, and to maintain market dominance and exceptional financial returns.
Develop annual operating budgets.
Monitor and maintain financial performance of stated departments within approved budgetary guidelines.
Responsible for the profit performance of stated departments.
Responsible for assisting with the overall resolution of internal and external guest problems or complaints.
Develop annual capital expenditure plans for stated departments.
Demonstrate and promote teamwork among all management and staff
Interview, train, praise, coach, counsel, and discipline according to company standards.

JOB KNOWLEDGE:

Minimum of 3 years in the hotel/resort industry.
Proven track record of leadership, management and sales growth.
Budgeting & Financial Acumen required
Creative, flexible, and innovative team player with a positive attitude and professional demeanor and appearance.
Excellent customer service in addition to written and oral communication skills
Proficiency using Microsoft Office

WORKING CONDITIONS: Works primarily indoors throughout shift. Extensive facility. Well-lit room. Minimal exposure to hazardous substances and fumes. Possible exposure to blood-borne pathogens.

PHYSICAL/MENTAL DEMANDS: Calculate figures and amounts. Coordinate multiple tasks simultaneously. Collect, interpret, and/or analyze complex date and information. Understand and respond to a diverse population.

BENEFITS (Full-time):

401(k)
401(k) matching
Dental insurance
Employee assistance program
Employee discounts
Flexible spending account
Health insurance
Life insurance
Paid time off
Referral program
Tuition reimbursement
Vision insurance

SCHEDULE:

Must be available to work all shifts including weekends and holidays.

Established in 2011, Carter Hospitality Group, LLC. is a family-owned hospitality company with four hotels and resorts as well as three wineries across the United States. Based in Orange County, California, the company manages and owns a portfolio of luxury properties including South Coast Winery Resort & Spa, Temecula, California; Carter Estate Winery and Resort, Temecula California; and Carter Creek Winery Resort & Spa, Texas Hill Country. Carter Hospitality Group additionally serves as the owner-franchisee for Red Lion Hotel Orlando Lake Buena Vista South, Orlando Florida.

Purpose

Enriching lives by crafting exceptional environments and experiences.

Niche

We design, build and care for unique settings where communities thrive and memorable experiences come to life.

We are an Equal Employment Opportunity employer.

(if you already have a resume on Indeed)

Or apply here.

* required fields

First Name*

Last Name*

Email*

Phone*

Yes, Text Me!

I consent to receiving text messages about this hiring process and, if hired, future job related information from Carter Hospitality Group.

Message and data rates may apply. Message frequency varies. Reply STOP to opt out. Reply HELP for help. See our User Terms of Service and Privacy Policy for details.

Get faster updates with texting!

Message and data rates may apply. Message frequency varies. Reply STOP to opt out. Reply HELP for help. See our User Terms of Service and Privacy Policy for details.