Benefits:

401(k) matching
Company parties
Dental insurance
Employee discounts
Health insurance
Opportunity for advancement
Paid time off
Training & development
Tuition assistance
Vision insurance

Do you like to make sure guests feel at home and make their process easy all while working in a beautiful environment?

Carter Creek Winery Resort and Spa is looking for this person to work as our Front Desk/Guest Service Supervisor. Our Resort propery has 78 Villas, entertainment, restaurant, spa and award winning wine and beer. It is a one stop shop for the Hill County Traveler. Visit us a https://www.cartercreek.com.

What is expected from you:

Oversee the day to day operations of the Guest Service Agents
Serve as agent when needed to assist guests
Help to train agents on skills and customer service responses
Respond to resort reviews and report all reviews to management
Talk on the phone and assist with reservations
Work with Resort managers on guest experiences
Assist with set up of lobby and breakfast preparations if needed
Inventory control of front desk store
Oversee resort amenities for guest rooms and welcome letter for guests
Afternoon Shift
Typical schedule Wednesday through Sunday, but varies based on occupancy
Must be willing to work weekends and holidays
Must be willing to be on call every other week for staff questions and resort issues
HS Diploma or equivalent; Bachelor's degree preferred.
One to two years related experience
Knowledge of core computer programs and aptitude for working with new systems and software
Aptitude for customer solutions and customer service

What we will do for you:

Benefits to include insurance, paid holidays after 90 days
401K Retirement + match after 1 year
Discounts on property stays, wine, beer, retail, and spa
Training on our resort systems to include our phone system, reservation system and resort amenities
Work in a well lit, indoor environment
Guide your experience in a resort environment and hospitality

Established in 2011, Carter Hospitality Group, LLC. is a family-owned hospitality company with four hotels and resorts as well as three wineries across the United States. Based in Orange County, California, the company manages and owns a portfolio of luxury properties including South Coast Winery Resort & Spa, Temecula, California; Carter Estate Winery and Resort, Temecula California; and Carter Creek Winery Resort & Spa, Texas Hill Country. Carter Hospitality Group additionally serves as the owner-franchisee for Red Lion Hotel Orlando Lake Buena Vista South, Orlando Florida. For more information, visit www.carterhospitality.com.

Vision

Creating memorable experiences at every unique destination.

Mission

A family-owned company whose incredible team members share their passion in hospitality every day. The needs of our guests and team members are in the forefront of everything we do as we create unique, memorable experiences and lasting connections.

Brand Promise

Experiences you can remember, a promise you can trust.

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