- 401(k) matching
- Company parties
- Dental insurance
- Employee discounts
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
- Tuition assistance
- Vision insurance
- Oversee the day to day operations of the Guest Service Agents
- Serve as agent when needed to assist guests
- Help to train agents on skills and customer service responses
- Respond to resort reviews and report all reviews to management
- Talk on the phone and assist with reservations
- Work with Resort managers on guest experiences
- Assist with set up of lobby and breakfast preparations if needed
- Inventory control of front desk store
- Oversee resort amenities for guest rooms and welcome letter for guests
- Afternoon Shift
- Typical schedule Wednesday through Sunday, but varies based on occupancy
- Must be willing to work weekends and holidays
- Must be willing to be on call every other week for staff questions and resort issues
- HS Diploma or equivalent; Bachelor's degree preferred.
- One to two years related experience
- Knowledge of core computer programs and aptitude for working with new systems and software
- Aptitude for customer solutions and customer service
- Benefits to include insurance, paid holidays after 90 days
- 401K Retirement + match after 1 year
- Discounts on property stays, wine, beer, retail, and spa
- Training on our resort systems to include our phone system, reservation system and resort amenities
- Work in a well lit, indoor environment
- Guide your experience in a resort environment and hospitality
Established in 2011, Carter Hospitality Group, LLC. is a family-owned hospitality company with four hotels and resorts as well as three wineries across the United States. Based in Orange County, California, the company manages and owns a portfolio of luxury properties including South Coast Winery Resort & Spa, Temecula, California; Carter Estate Winery and Resort, Temecula California; and Carter Creek Winery Resort & Spa, Texas Hill Country. Carter Hospitality Group additionally serves as the owner-franchisee for Red Lion Hotel Orlando Lake Buena Vista South, Orlando Florida. For more information, visit www.carterhospitality.com.
Vision
Creating memorable experiences at every unique destination.
Mission
A family-owned company whose incredible team members share their passion in hospitality every day. The needs of our guests and team members are in the forefront of everything we do as we create unique, memorable experiences and lasting connections.
Brand Promise
Experiences you can remember, a promise you can trust.
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