- Coordinates seating and reservations of the dining room, monitors efficiency of the workflow of the servers under the direction of the Supervisor.
- Answer phones with in three rings in a courteous and professional manner.
- Meets and greets guests promptly, courteously, and addressing guests by name when possible.
- Escorts guests to tables with proper amount of clean menus and wine lists.
- Maintains a complete working knowledge of the Dining Room menu.
- Maintains a waiting list with approximate times, directs guests to areas to wait and to inform the guests when their table is ready.
- Handles all guest complaints or dissatisfaction promptly and professionally, informs the Manager of all guest issues.
- Anticipates guests’ needs at all times.
- Inspects and replaces menus and wine lists that are soiled.
- Performs other duties as assigned by the Manager
- Maintains a professional appearance and demeanor.
CERTIFICATE REQUIREMENTS: Must be obtained/current upon hire and maintained for duration of employment.
- TABC Certification
- Food Handler Certification
- Employee discounts
- Referral program
- Paid sick time
- Must be available to work all shifts including weekends
- Additional work available for special banquets or events
Established in 2011, Carter Hospitality Group, LLC. is a family-owned hospitality company with 4 hotels and resorts as well as 3 wineries across the United States. Based in Orange County, California, the company manages and owns a portfolio of luxury properties including South Coast Winery Resort & Spa, Temecula, California; Carter Estate Winery and Resort, Temecula California; and Carter Creek Winery Resort & Spa, Hill Country, Texas. Carter Hospitality Group also serves as the owner-franchisee for Radisson Hotel Orlando Lake Buena Vista South, Orlando Florida. The company also owns the South Coast Winery in Temecula California, Carter Estate Winery in Temecula California and the Carter Creek Winery in Hill Country, Texas. For More information, visit us at CarterHospitality.com.
Purpose
Enriching lives by crafting exceptional environments and experiences.
Niche
We design, build and care for unique settings where communities thrive and memorable experiences come to life.
We are an Equal Employment Opportunity employer.
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