Guest Services Supervisor
Full Time • Carter Creek Winery Resort & Spa
Located in Johnson City, Texas, Carter Creek Winery Resort & Spa offers authentic Texan hospitality. In addition to a premiere winery inspired by a founding family of Texas Wine Country, the Carter Creek Winery Resort & Spa features a Restaurant/Brewery along with banquets and other special events to create a blend of dining experiences. Carter Creek Winery Resort & Spa is operated by the Carter Hospitality Group with 20 years of experience in the hospitality field.
For more information, visit https://www.cartercreek.com.
SUMMARY: Oversees and coordinates daily operations of the front desk; ensures maximum guest satisfaction and ensuring all areas of the rooms are maintained to a high standard of cleanliness by inspecting rooms and assigning tasks.
SUMMARY: Oversees and coordinates daily operations of the front desk; ensures maximum guest satisfaction and ensuring all areas of the rooms are maintained to a high standard of cleanliness by inspecting rooms and assigning tasks.
DUTIES: The following reflects management’s definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons.
- Organizes, directs, and monitors daily activities of front desk/guest service agents and housekeeping staff.
- Ensures efficient, friendly, and professional guest registration, check-out, and telephone service; observes front desk/guest service agents to ensure that established procedures are followed.
- Establishes procedures, prepares and coordinates schedules, call scoring/coaching and expedites workflow.
- Assists with hiring, training, motivations, and rewarding front desk/guest service agents.
- Reviews current day’s expected arrivals and checks all VIP and special request reservations to ensure that they are pre-registered, blocked properly, and other departments are notified of room assignment.
- Revises the daily room availability and informs all appropriate staff.
- Reviews status of departures on a daily basis; relays all pertinent information to front desk/guest service agents and other appropriate staff.
- Ensures all necessary reports and forms are completed daily.
- Performs front desk agent/guest service responsibilities as needed to process guests expediently including but not limited to check-in guest into hotel, responding to guest questions, resolving guest problems/complaints, answering telephone, making guest reservations, and check-in guest out of hotel.
- Ensures that guest’s needs are fulfilled and their stay is as pleasurable as possible; assists with dining, entertainment, or transportation reservations as needed.
- Assists front desk/guest service agents with resolution of guest problems/complaints as needed.
- Daily arrival room Inspections and keeping up with room maintenance needs.
- Provides day-to-day guidance and oversight of subordinates; actively works to promote and recognize performance.
- Keeps up to date on overall activities of the team, identifying problem areas and taking corrective actions.
- Ensures proper use and care of all property equipment and supplies.
BENEFITS (Full-time):
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discounts
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Referral program
- Tuition reimbursement
- Vision insurance
SCHEDULE:
- Typically Wednesday through Sunday 3 pm - 11 pm, with some variation based on business needs.
- Some holidays required with holiday pay.
Compensation: $17.00 - $18.00 per hour
Established in 2011, Carter Hospitality Group, LLC. is a family-owned hospitality company with 4 hotels and resorts as well as 3 wineries across the United States. Based in Orange County, California, the company manages and owns a portfolio of luxury properties including South Coast Winery Resort & Spa, Temecula, California; Carter Estate Winery and Resort, Temecula California; and Carter Creek Winery Resort & Spa, Hill Country, Texas. Carter Hospitality Group also serves as the owner-franchisee for Radisson Hotel Orlando Lake Buena Vista South, Orlando Florida. The company also owns the South Coast Winery in Temecula California, Carter Estate Winery in Temecula California and the Carter Creek Winery in Hill Country, Texas. For More information, visit us at CarterHospitality.com.
Purpose
Enriching lives by crafting exceptional environments and experiences.
Niche
We design, build and care for unique settings where communities thrive and memorable experiences come to life.
We are an Equal Employment Opportunity employer.
(if you already have a resume on Indeed)
Or apply here.
Integrity
Do the right thing, maintaining transparency, and ensure your actions reflect our words.
Teamwork
United in spirit, we collaborate to overcome challenges and achieve our goals.
Customer Focused
Dedicated to satisfying the needs of our internal and external customers.
Passion
Approach every project and task with enthusiasm and a commitment to success.
Relationship Building
Committed to fostering lasting relationships based on mutual respect and care.
Self- Motivation
Take ownership by being proactive in identifying and solving problems.