Benefits:

401(k)
401(k) matching
Dental insurance
Employee discounts
Health insurance
Paid time off
Vision insurance

JOB DESCRIPTION:

This individual is responsible for the cleaning and preparation of room/suites for the guests, while maintaining standards of consistency. This is what gives hotels the ‘wow’ factor. It’s the moment that guests walk into the hotel and are impressed, then enter their bedrooms and think “Wow, this looks wonderful.” Freshly laundered linen, fluffy towels and a welcoming atmosphere, it’s all about creating a big impression and exceeding expectations.

ESSENTIAL DUTIES:

Clean assigned rooms/suites according to standards. This includes but is not limited to making beds, cleaning bathrooms, kitchens, dishes, kitchen equipment, stairs, and closets, balconies, vacuuming, dusting and arranging furniture within the specified time allotted
Place and restock useable items in the rooms/suites including paper items, soap and towels.
Clean exterior entry areas and hallways
Maintain and restock housekeeping cart each day
Responsible for the proper administration of key control for issued keys, and keys left by guests in rooms/suites/villas
Bring all lost and found items to the Executive Housekeeper’s office for logging and storage.
Notify executive Housekeeper immediately of any out-of-the-ordinary situation arises in the guestrooms/suites/villas
Take laundry and dry-cleaning orders from guests
Accommodate guests’ special requests
Ensure confidentiality and security of the room/suite/villa
Keep linen closets and supply areas organized and tidy
Report any maintenance needs, handle guests requests and/or complaints
Upholds all safety standards of hotel
Move furniture within room, as required, for cleaning
Perform deep cleaning, as assigned
Respond to guest requests, as needed
Any and all duties assigned by management

MINIMUM REQUIREMENTS:

The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Prefer minimum of six months experience working in related field (hospitality preferred)
Must have reliable transportation
Must be able to pass pre-employment testing (i.e. drug test, background check, etc)
Must have full availability and be able to work days, evenings, nights, weekends, and holidays

KNOWLEDGE / SKILLS / ABILITIES:

Ability to read, write and speak English (multi-lingual a plus)
Ability to understand, follow and give written and oral instructions
Ability to deal with stressful conflicts involving groups of people, individuals, and co-workers
Ability to work with large groups of people, and age groups
Ability to work harmoniously with fellow employees and guests
Follow all company policies and procedures
Ensure uniform and personal appearance are clean and professional
Thank guests with genuine appreciation
Speak with others using clear and professional language
Develop and maintain positive working relationships with others
Attention to detail: working carefully within the minimum time
Organization and thoroughness: preparing bedrooms in the minimum length of time whilst respecting internal hotel procedures
Discretion: not disturbing guests
Ability to work indoors and outdoors including intense or inclement weather conditions
Abilities (<6 hours per day) reach, bend, twist, pull, push, grasp, walking, standing, stooping, kneeling, running, sitting, climbing, reaching overhead and bending
Ability to frequently (<6 hours per day) lift up to 50 pounds of weight to chest height
Ability to frequently immerses hands in water and water diluted with chemical solutions

Established in 2011, Carter Hospitality Group, LLC. is a family-owned hospitality company with four hotels and resorts as well as three wineries across the United States. Based in Orange County, California, the company manages and owns a portfolio of luxury properties including South Coast Winery Resort & Spa, Temecula, California; Carter Estate Winery and Resort, Temecula California; and Carter Creek Winery Resort & Spa, Texas Hill Country. Carter Hospitality Group additionally serves as the owner-franchisee for Red Lion Hotel Orlando Lake Buena Vista South, Orlando Florida.

Purpose

Enriching lives by crafting exceptional environments and experiences.

Niche

We design, build and care for unique settings where communities thrive and memorable experiences come to life.

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Core Values

Integrity

Do the right thing, maintain transparency, and ensure your actions reflect our words.

Customer Focused

Dedicated to satisfying the needs of our internal and external customers.

Relationship Building

Committed to fostering lasting relationships based on mutual respect and care.

Teamwork

United in spirit, we collaborate to overcome challenges and achieve our goals.

Passion

Approach every project and task with enthusiasm and a commitment to success.

Self Motivation

Take ownership by being proactive in identifying and solving problems

Housekeeper

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Core Values