SUMMARY: Manages and directs restaurant and banquet and catering operations and activities to ensure effective and profitable operation and growth.
DUTIES: The following reflects management’s definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons.
- Controls the sales and profitability of the restaurant and banquets and catering departments.
- Manages and oversees the restaurant and banquets and catering operations including food and beverage, FOH, banquets, catering and works with kitchen staff.
- Develops, implements and monitors restaurant and banquet budget; oversees all restaurant and banquet accounting functions.
- Ensures that patrons' needs are fulfilled and their dining experience is as pleasurable as possible; responds to quest feedback, including complaints/problems.
- Helping with duties of other employees (e.g., host, cashier, server, bar, etc) when necessary because of an unexpected absence or extra volume.
- Hires, trains, supervises, coaches, counsels, disciplines, motivates and develops restaurant and banquet staff; manages schedules and workflow.
- Provides day to day guidance and oversight of subordinates; actively works to promote and recognize performance. Includes working side by side with staff to monitor and coach performance.
- Monitors overall condition of restaurant and banquet operations and ensures deficiencies are rectified.
- Possesses and maintains thorough knowledge of all beverage selections available and menu items, preparation method/time, ingredients, sauces, portion sizes, presentation, and prices.
- Ensures all food and beverage operations are in compliance with all legislated health and licensing guidelines; ensures adherence to all health and safety regulations and procedures.
- At least 2 years of related experience or equivalent
- Previous restaurant experience required.
- In depth knowledge of Food Handling, Food Health and Safety regulations.
- Must be available to work days, nights, weekends, and holidays.
- Excellent customer service relations, written and oral communication skills.
- Must be able to stand a full shift, walk, sit, stoop, bend and occassionally lift up to 75 pounds.
- Computer skills to include Word, Excel and Outlook
- TABC Certification
- Food Safety Manager Certification
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discounts
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Referral program
- Tuition reimbursement
- Vision insurance
- Must be available to work all shifts including weekends and holidays.
Established in 2011, Carter Hospitality Group, LLC. is a family-owned hospitality company with four hotels and resorts as well as three wineries across the United States. Based in Orange County, California, the company manages and owns a portfolio of luxury properties including South Coast Winery Resort & Spa, Temecula, California; Carter Estate Winery and Resort, Temecula California; and Carter Creek Winery Resort & Spa, Texas Hill Country. Carter Hospitality Group additionally serves as the owner-franchisee for Red Lion Hotel Orlando Lake Buena Vista South, Orlando Florida.
Purpose
Enriching lives by crafting exceptional environments and experiences.
Niche
We design, build and care for unique settings where communities thrive and memorable experiences come to life.
We are an Equal Employment Opportunity employer.
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