We are looking for a Housekeeping Supervisor to lead our team of room attendants and ensure we provide excellent customer service.

Responsibilities

· Completes the opening and closing of the housekeeping department

· Completes the daily boards/work assignments for the housekeeping team

· Supervises the housekeeping team to ensure quality and standards are being upheld

· Inspects all departure and stayover cleans for the day, ensuring inspection checklists are also completed

· Oversees the housemen to ensure all guest requests and tasks assigned are completed

· Responsible for hiring of new department team members

· Oversees the training of all new housekeeping team members

· Completes on the job training with all team members to ensure all standards are upheld

· Conducts coaching, counselling and disciplinary actions as required

· Arranges staff work schedules, determining days off, insuring staffing levels are based on occupancy and/or any current or anticipated projects. Submits payroll records, correcting errors to ensure pay is on time and accurate

· Maintains and reviews computerized records for budgeting and forecasting of department expenses as well as inspection scores for housekeepers.

· Assists the Executive Housekeeper with weekly, monthly and annual inventories

· Ensures the security of all department inventory

· Coordinate on a daily basis with front desk and management to ensure clear communication

· Respond to guest requests or complaints in an efficient and professional manner

· Communicate both verbally and in writing to provide clear direction to staff and management team

· Perform any other job related duties as assigned by management

Requirements and skills

Work experience as a Housekeeping Supervisor or similar role
Hands-on experience with cleaning and maintenance tasks for large organizations
Ability to use industrial cleaning equipment and products
Excellent organizational and team management skills
Stamina to handle the physical demands of the job
Flexibility to work various shifts, including evenings and weekends
High school diploma is a plus

Benefits for Full-time:

401(k)
401(k) matching
Dental insurance
Employee assistance program
Employee discounts
Health insurance
Life insurance
Paid time off
Referral program
Vision insurance

Schedule:

8-hour shift
Evening shift
Every weekend
Holidays
Night shifts
Weekend availability

Established in 2011, Carter Hospitality Group, LLC. is a family-owned hospitality company with four hotels and resorts as well as three wineries across the United States. Based in Orange County, California, the company manages and owns a portfolio of luxury properties including South Coast Winery Resort & Spa, Temecula, California; Carter Estate Winery and Resort, Temecula California; and Carter Creek Winery Resort & Spa, Texas Hill Country. Carter Hospitality Group additionally serves as the owner-franchisee for Red Lion Hotel Orlando Lake Buena Vista South, Orlando Florida.

Purpose

Enriching lives by crafting exceptional environments and experiences.

Niche

We design, build and care for unique settings where communities thrive and memorable experiences come to life.

We are an Equal Employment Opportunity employer.

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