- Provides excellent customer service to clients. Greets and directs all walk-in guests.
- Create files for definite groups and events. Distribute definite contracts to all appropriate departments (rooms, reservations, accounting)
- Completes and processes various forms such as check requests, registration forms, purchase orders, etc. as required.
- Input, review and/or retrieve information from various databases, spreadsheets and/or other programs in order to produce reports, written, correspondence and analysis.
- Maintain and stock menus and collateral and sales/wedding kits. Keep collateral well stocked in office, front desk, tasting room and for special event placement.
- Manage mail distribution as needed (stuffing envelopes, printing labels and handling special itemized packages.)
- Develop and maintain strong interdepartmental relationships and open communication lines to assure efficient transfer of information.
- Accurately complete distribution of BEO’s, 10-day catering report, in-house reports, change log and contracts on a daily basis using the correct office procedure.
- Maintain database for all bookings by department.
- Conduct site inspections for potential clients in absence of a manager.
- Coordinate show rooms, VIP amenities, and sales collateral requests.
- Responsible for accepting and accurately recording payments for events.
- Support team with contracts, etc., as required.
- Confer with guests and hotel department heads to plan function details such as space requirements, event location, and times of event(s).
- Coordinate client rental orders and vendors as needed.
- Respond to corporate, client, and Hotel requests in a timely manner.
- High school diploma or equivalent required; Two to four years of related experience or equivalent required.
- Must demonstrate excellent organizational skills
- Excellent written & verbal communication skills
- Proficient with computers Outlook/email, Microsoft Office
- Positive outgoing personality
Established in 2011, Carter Hospitality Group, LLC. is a family-owned hospitality company with 4 hotels and resorts as well as 3 wineries across the United States. Based in Orange County, California, the company manages and owns a portfolio of luxury properties including South Coast Winery Resort & Spa, Temecula, California; Carter Estate Winery and Resort, Temecula California; and Carter Creek Winery Resort & Spa, Hill Country, Texas. Carter Hospitality Group also serves as the owner-franchisee for Radisson Hotel Orlando Lake Buena Vista South, Orlando Florida. The company also owns the South Coast Winery in Temecula California, Carter Estate Winery in Temecula California and the Carter Creek Winery in Hill Country, Texas. For More information, visit us at CarterHospitality.com.
Purpose
Enriching lives by crafting exceptional environments and experiences.
Niche
We design, build and care for unique settings where communities thrive and memorable experiences come to life.
We are an Equal Employment Opportunity employer.
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