- Company parties
- Employee discounts
- Free uniforms
- Paid time off
- Training & development
- Wellness resources
- Assigning lockers to guest
- Escorting guests to tranquility lounge
- Give guest tours of Spa facility
- Removing linen from locker room
- Delivering food & beverage to guest
- Maintaining a clean and organized guest facility
- Checking and documenting of temperature for Jacuzzi
- Maintain a clean and organized fitness center
- Meeting, greeting, and responding to all guests in a professional, courteous, and tranquil manner.
- Participates in opening/closing duties as outlined in spa procedures manual
- Aware of all current spa promotions and discounts
- Meets and greets all guests; determines their needs and directs them to appropriate employee/locations
- Demonstrates a high level of professionalism in dealing with confidential and sensitive issues.
- Takes PRIDE in everything we do.
- Takes OWNERSHIP of their actions and decisions.
- Displays LEADERSHIP in our industry and our community.
- Acts with INTEGRITY by being honest, trustworthy and doing the right thing.
- Displays TEAMWORK by committing to common goals based on open and honest communication.
- Delivers EXCELLENCE to our guests, our communities and to each other.
Established in 2011, Carter Hospitality Group, LLC. is a family-owned hospitality company with four hotels and resorts as well as three wineries across the United States. Based in Orange County, California, the company manages and owns a portfolio of luxury properties including South Coast Winery Resort & Spa, Temecula, California; Carter Estate Winery and Resort, Temecula California; and Carter Creek Winery Resort & Spa, Texas Hill Country. Carter Hospitality Group additionally serves as the owner-franchisee for Red Lion Hotel Orlando Lake Buena Vista South, Orlando Florida. For more information, visit www.carterhospitality.com.
Vision
Creating memorable experiences at every unique destination.
Mission
A family-owned company whose incredible team members share their passion in hospitality every day. The needs of our guests and team members are in the forefront of everything we do as we create unique, memorable experiences and lasting connections.
Brand Promise
Experiences you can remember, a promise you can trust.
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