Tasting Room Manager South Coast Winery Resort & spa
South Coast Winery Resort & Spa
Tasting Room Manager South Coast Winery Resort & spa
Full Time • South Coast Winery Resort & Spa
Benefits:
- 401(k)
- 401(k) matching
- Competitive salary
- Dental insurance
- Employee discounts
- Flexible schedule
- Health insurance
- Opportunity for advancement
- Paid time off
- Parental leave
- Training & development
- Tuition assistance
- Vision insurance
- Wellness resources
South Coast Winery Resort & Spa and Carter Estate Winery Resort are premier destinations in Temecula Wine Country, offering award-winning wines, exceptional hospitality, and unforgettable experiences. We are seeking an experienced and passionate Tasting Room Manager to lead our dynamic team and deliver world-class service to our guests.
Key Responsibilities:
- Develop and implement wine knowledge and sales training programs for the tasting room team.
- Lead, mentor, and motivate staff to achieve sales goals and deliver outstanding customer service.
- Ensure compliance with company policies, labor regulations, and state alcohol service laws.
- Manage administrative tasks including payroll, scheduling, inventory control, and reporting.
- Monitor and maintain cleanliness and presentation of tasting room and member lounge facilities.
- Collaborate with marketing and retail teams to create innovative promotions and events.
- Control expenses and manage budgets for labor, cost of sales, and other operational costs.
- Handle guest feedback and resolve issues promptly and professionally.
- Conduct performance evaluations and support career development for team members.
Qualifications:
- Minimum 3 years of experience in hospitality or wine industry management.
- Strong leadership and team-building skills.
- Excellent communication and customer service abilities.
- Knowledge of wine and wine service standards; WSET or similar certification a plus.
- Proficiency in inventory management and POS systems.
- Ability to work weekends, holidays, and evenings as needed.
What We Offer:
- Competitive salary and benefits package.
- Opportunities for professional growth in a luxury resort environment.
- Employee discounts on wine, dining, and spa services.
Compensation: $71,000.00 per year
Established in 2011, Carter Hospitality Group, LLC. is a family-owned hospitality company with four hotels and resorts as well as three wineries across the United States. Based in Orange County, California, the company manages and owns a portfolio of luxury properties including South Coast Winery Resort & Spa, Temecula, California; Carter Estate Winery and Resort, Temecula California; and Carter Creek Winery Resort & Spa, Texas Hill Country. Carter Hospitality Group additionally serves as the owner-franchisee for Red Lion Hotel Orlando Lake Buena Vista South, Orlando Florida.
Purpose
Enriching lives by crafting exceptional environments and experiences.
Niche
We design, build and care for unique settings where communities thrive and memorable experiences come to life.
We are an Equal Employment Opportunity employer.
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Integrity
Do the right thing, maintaining transparency, and ensure your actions reflect our words.
Teamwork
United in spirit, we collaborate to overcome challenges and achieve our goals.
Customer Focused
Dedicated to satisfying the needs of our internal and external customers.
Passion
Approach every project and task with enthusiasm and a commitment to success.
Relationship Building
Committed to fostering lasting relationships based on mutual respect and care.
Self- Motivation
Take ownership by being proactive in identifying and solving problems.