PT/FT Front Desk Johnson City, TX, 78636, Carter Creek Winery Resort & Spa

PT/FT Front Desk

Full Time • Johnson City, TX, 78636, Carter Creek Winery Resort & Spa

Carter Creek Winery Resort & Spa located in Johnson City, Texas is currently hiring for Front Desk Agent.  We have full time and part time positions available. In this position, the ideal candidate will maintain a personal demeanor that is friendly, cheerful and courteous at all times. Greet guests by name and ensure that all guest feel welcomed to the property. Come join the Carter Family and enjoy working at our beautiful winery.

 

Responsibilities include but are not limited to the following:

 

Registering guests and assign rooms.

Conduct check-in and check-out processes.

Ensure guest satisfaction by responding to guest inquiries with accurate information and positive attitude.

Answer inquiries pertaining to hotel services, registration of guests, shopping, dining, entertainment, and travel directions.

Respond to phone calls, and retrieve guest mail, faxes and packages.

Promote hotel amenities and services to guests using personal knowledge and effective selling techniques.

Welcome and effectively resolve guest questions, issues and complaints with supervisor assistance as needed.

Provide constant and consistent communication with other departments and supervisor and managers in order to ensure guest satisfaction.

Handle cash, credit card, and other financial transactions.

Post charges such as room, food, wine to ledger.

Compute or adjust bill, collect payment, and make changes for guest.

Other duties as assigned.

 

Requirements include but are not limited to the following:

 

Prior hospitality or service industry experience is preferred

High level of attention to detail

Consistent attendance in accordance to the standards

 

 

We are an Equal Opportunity Employer.

 





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PILLARS

Pride
Pride in everything we do.
Ownership
Owners of our actions and decisions.
Leadership
Leaders in our industry and our communities.
Integrity
Act with integrity by being honest, trustworthy and doing the right thing.
Teamwork
Commit to common goals based on open and honest communication.
Excellence
Deliver excellence to our guests, our communities and to each other.