Carter Creek Winery Resort & Spa located in Johnson City, Texas is currently hiring for Front Desk Agent. We have full time and part time positions available. In this position, the ideal candidate will maintain a personal demeanor that is friendly, cheerful and courteous at all times. Greet guests by name and ensure that all guest feel welcomed to the property. Come join the Carter Family and enjoy working at our beautiful winery.
Responsibilities include but are not limited to the following:
Registering guests and assign rooms.
Conduct check-in and check-out processes.
Ensure guest satisfaction by responding to guest inquiries with accurate information and positive attitude.
Answer inquiries pertaining to hotel services, registration of guests, shopping, dining, entertainment, and travel directions.
Respond to phone calls, and retrieve guest mail, faxes and packages.
Promote hotel amenities and services to guests using personal knowledge and effective selling techniques.
Welcome and effectively resolve guest questions, issues and complaints with supervisor assistance as needed.
Provide constant and consistent communication with other departments and supervisor and managers in order to ensure guest satisfaction.
Handle cash, credit card, and other financial transactions.
Post charges such as room, food, wine to ledger.
Compute or adjust bill, collect payment, and make changes for guest.
Other duties as assigned.
Requirements include but are not limited to the following:
Prior hospitality or service industry experience is preferred
High level of attention to detail
Consistent attendance in accordance to the standards
We are an Equal Opportunity Employer.
Established in 2011, Carter Hospitality Group, LLC. is a family-owned hospitality company with 5 hotels and resorts as well as 3 wineries across the United States. Based in Orange County, California, the company manages and owns a portfolio of luxury properties including South Coast Winery Resort & Spa, Temecula, California; Carter Estate Winery and Resort, Temecula California; Harborside Suites at Little Harbor, Ruskin, Florida; and Carter Creek Winery Resort & Spa, Hill Country, Texas. Carter Hospitality Group also serves as the owner-franchisee for Red Lion Hotel Orlando Lake Buena Vista South, Orlando Florida. The company also owns the South Coast Winery in Temecula California, Carter Estate Winery in Temecula California and the Carter Creek Winery in Hill Country, Texas. For more information visit www.CarterHospitality.com
Creating memorable experiences at every unique destination.
A family-owned company whose incredible team members share their passion in hospitality every day. The needs of our guests and team members are in the forefront of everything we do as we create unique, memorable experiences and lasting connections.
Experiences you can remember, a promise you can trust.
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