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Front Desk Agent Carter Creek Winery Resort & Spa

Front Desk Agent

Full Time / Part Time • Carter Creek Winery Resort & Spa
Located in Johnson City, Texas, Carter Creek Winery Resort & Spa offers authentic Texan hospitality. In addition to a premiere winery inspired by a founding family of Texas Wine Country, the Carter Creek Winery Resort & Spa features a Restaurant/Brewery along with banquets and other special events to create a blend of dining experiences. Carter Creek Winery Resort & Spa is operated by the Carter Hospitality Group with 20 years of experience in the hospitality field.

 For more information, visit https://www.cartercreek.com.


SUMMARY:  Carter Creek Winery Resort & Spa is currently hiring for Front Desk Agent.  In this position, the ideal candidate will maintain a personal demeanor that is friendly, cheerful and courteous at all times. Greet guests by name and ensure that all guest feel welcomed to the property. Prior hospitality experience preferred. Must be proficient with computers and able to learn hotel industry software.

DUTIES: The following reflects management’s definition of essential functions for this job but does not restrict the tasks that may be assigned.  Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons.  
  • Registering guests and assign rooms, including check-in and check-out processes.
  • Ensure guest satisfaction by responding to guest inquiries with accurate information and positive attitude.
  • Answer inquiries pertaining to hotel services, registration of guests, shopping, dining, entertainment, and travel directions.
  • Respond to phone calls, and retrieve guest mail, faxes and packages.
  • Promote hotel amenities and services to guests using personal knowledge and effective selling techniques.
  • Welcome and effectively resolve guest questions, issues and complaints with supervisor assistance as needed.
  • Provide constant and consistent communication with other departments and supervisor and managers in order to ensure guest satisfaction.
  • Handle cash, credit card, and other financial transactions such as posting charges for room, food, wine to ledger.
  • Compute or adjust bill, collect payment, and make changes for guest.
JOB KNOWLEDGE:

  • Previous hotel experience preferred
BENEFITS (Full-time):

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Employee assistance program
  • Employee discounts
  • Flexible spending account
  • Health insurance
  • Life insurance
  • Paid time off
  • Referral program
  • Tuition reimbursement
  • Vision insurance
BENEFITS (Part-time):

  • Employee discounts
  • Referral program
  • Paid sick time
SCHEDULE:
  • Must be available to work all shifts including weekends and holidays 
  • Typical schedule FT Sun-Wed 3pm-11pm
  • Typical schedule PT Sun-Tue 3pm-11pm
Compensation: $15.00 per hour




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Core Values

Integrity
Do the right thing, maintaining transparency, and ensure your actions reflect our words.
Teamwork
United in spirit, we collaborate to overcome challenges and achieve our goals.
Customer Focused
Dedicated to satisfying the needs of our internal and external customers.
Passion
Approach every project and task with enthusiasm and a commitment to success.
Relationship Building
Committed to fostering lasting relationships based on mutual respect and care.
Self- Motivation
Take ownership by being proactive in identifying and solving problems.