Benefits:

Employee discounts

Located between Johnson City and Fredericksburg, Texas, Carter Creek Winery Resort & Spa offers authentic Texan hospitality. In addition to a premiere winery inspired by a founding family of Texas Wine Country, the Carter Creek Winery Resort & Spa features villas, event venues, a tasting room, a restaurant, an onsite microbrewery, and an outdoor event center featuring musical acts from near and far.

For more information, visit https://www.cartercreek.com.

SUMMARY: Carter Creek Winery Resort & Spa is currently hiring for Front Desk Agent. This is a part-time position working primarily on the weekend. In this position, the ideal candidate will maintain a personal demeanor that is friendly, cheerful and courteous at all times. Greet guests by name and ensure that all guest feel welcomed to the property.

ESSENTIAL DUTIES: The following reflects management’s definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons.

Registering guests and assign rooms.
Conduct check-in and check-out processes.
Ensure guest satisfaction by responding to guest inquiries with accurate information and positive attitude.
Answer inquiries pertaining to hotel services, registration of guests, shopping, dining, entertainment, and travel directions.
Respond to phone calls, and retrieve guest mail, faxes and packages.
Promote hotel amenities and services to guests using personal knowledge and effective selling techniques.
Welcome and effectively resolve guest questions, issues and complaints with supervisor assistance as needed.
Provide constant and consistent communication with other departments and supervisor and managers in order to ensure guest satisfaction.
Handle cash, credit card, and other financial transactions.
Post charges such as room, food, wine to ledger.
Compute or adjust bill, collect payment, and make changes for guest.
Other duties as assigned.

Requirements include but are not limited to the following:

Prior hospitality or service industry experience is preferred
High level of attention to detail
Consistent attendance in accordance to the standards

Benefits (Part-time):

Employee discounts
Referral program

Schedule:

Must be available to work all shifts including weekends
Flexible scheduling
Additional work available for special banquets or events

We are an Equal Opportunity Employer.

Established in 2011, Carter Hospitality Group, LLC. is a family-owned hospitality company with four hotels and resorts as well as three wineries across the United States. Based in Orange County, California, the company manages and owns a portfolio of luxury properties including South Coast Winery Resort & Spa, Temecula, California; Carter Estate Winery and Resort, Temecula California; and Carter Creek Winery Resort & Spa, Texas Hill Country. Carter Hospitality Group additionally serves as the owner-franchisee for Red Lion Hotel Orlando Lake Buena Vista South, Orlando Florida. For more information, visit www.carterhospitality.com.

Vision

Creating memorable experiences at every unique destination.

Mission

A family-owned company whose incredible team members share their passion in hospitality every day. The needs of our guests and team members are in the forefront of everything we do as we create unique, memorable experiences and lasting connections.

Brand Promise

Experiences you can remember, a promise you can trust.

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PILLARS

Pride

Pride in everything we do.

Ownership

Owners of our actions and decisions.

Leadership

Leaders in our industry and our communities.

Integrity

Act with integrity by being honest, trustworthy and doing the right thing.

Teamwork

Commit to common goals based on open and honest communication.

Excellence

Deliver excellence to our guests, our communities and to each other.

Front Desk Agent-Part-Time/Weekends-Carter Creek Winery Resort & Spa

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