JOB TITLE: Bell Person
DEPARTMENT: Guest Service
Reports to: Front Desk Supervisor/Front Office Manager/Dir. Of Rooms
ESSENTIAL PURPOSE: Provide excellent guest service to all hotel guest.
ESSENTAIL DUTIES: The following reflects management’s definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons.
- Meets and greets all guests; determines their needs and directs them to appropriate employee/locations
- Responds to visitor, guest, and employees in a courteous and professional manner ensuring a positive guest experience.
- Escorts incoming hotel guests to rooms and assists guest with luggage.
- Attends and participates in monthly front office meetings
- Offers information pertaining to available services and facilities of hotel, points of interest and entertainment attractions.
- Delivers messages and runs errands
- Maintains courtesy van and golf carts consisting of washing, cleaning, and fueling.
- Maintains lobby in a clean tidy manner; this includes, but not limited to trash, seating areas front doors, floors.
- Other duties as assigned by manager.
- Takes PRIDE in everything we do.
- Takes OWNERSHIP of their actions and decisions.
- Displays LEADERSHIP in our industry and our community.
- Acts with INTERGIRTY by being honest, trustworthy and doing the right thing.
- Displays TEAMWORK by committing to common goals based on open and honest communication.
- Delivers EXCELLENCE to our guests, our communities and to each other.
JOB KNOWLEDGE: Previous hotel experience preferred.
SKILLS AND APTITUDES: Detail oriented. Organized and efficient. Learns quickly. Safety-minded. High quality standards for production and service. Courteous and friendly manner. Good team player. Customer service focus. Able to work productively with little supervision. Trustworthy and reliable.
WORKING CONDITIONS: Spends approximately equal amounts of time in/outdoors. Bi-level structures. Extensive facility. Indoor: temperature-controlled, clean, and well-lighted offices, guest rooms, and public areas. Outdoors: May be exposed to weather conditions in uncovered areas. May work on wet concrete and uneven tile. Moderate exposure to hazardous substances and fumes. Possible exposure to blood-borne pathogens.
PHYSICAL DEMANDS: Stands and walks short to moderate distances through shift. Bends, stoops, and reaches to perform routine job tasks. Lift and carry luggage and bags
IMPACT OF DECISION: Decisions directly impact the resort’s ability to provide guests with attractive, clean, and hygienic areas. Poor decisions may result in guest dissatisfaction and loss of revenues, due to inefficient or improper work, unsafe work practices, or improperly handled customer service situations.
GENERAL: Must comply with the Company’s Appearance and Dress Code policy as set forth in the Employee Handbook.
JOB CLASSIFICATION: This position is classified as non-exempt and, upon completion of the Introductory Period, the employee is eligible for the Employee Benefits outlined in the Employee Handbook. Notwithstanding the foregoing, the company reserves the right to amend, change or discontinue the policies, practices and benefits described in the handbook at any time and without notice.
NON-EXEMPT POSITION: Non-Exempt employees are subject to the wage and hour laws and entitled to overtime pay. All overtime work by a non-exempt employee must be approved in advance by the employee’s supervisor or the General Manager and the time initialed by him/her on the time card. Non-exempt employees who work overtime without prior approval are subject to disciplinary action, including termination.
AT-WILL EMPLOYMENT: The relationship between South Coast Winery Resort & Spa and the employee is for an unspecific term and is considered “at will”. This means that the terms and conditions of employment may be changed, with or without cause and with or without notice, including, but not limited to termination, demotion, promotion, transfer, compensation, benefits, duties and location of work. No one other than the President of the Company has the authority to make any verbal or written agreements contrary to this provision and any such agreement must be put in writing and signed by the President before it is effective.
South Coast Winery Resort & Spa reserves the right to modify and update this Job Description as needed.
Established in 2011, Carter Hospitality Group, LLC. is a family-owned hospitality company with 5 hotels and resorts as well as 3 wineries across the United States. Based in Orange County, California, the company manages and owns a portfolio of luxury properties including South Coast Winery Resort & Spa, Temecula, California; Carter Estate Winery and Resort, Temecula California; Harborside Suites at Little Harbor, Ruskin, Florida; and Carter Creek Winery Resort & Spa, Hill Country, Texas. Carter Hospitality Group also serves as the owner-franchisee for Red Lion Hotel Orlando Lake Buena Vista South, Orlando Florida. The company also owns the South Coast Winery in Temecula California, Carter Estate Winery in Temecula California and the Carter Creek Winery in Hill Country, Texas. For more information visit www.CarterHospitality.com
Creating memorable experiences at every unique destination.
A family-owned company whose incredible team members share their passion in hospitality every day. The needs of our guests and team members are in the forefront of everything we do as we create unique, memorable experiences and lasting connections.
Experiences you can remember, a promise you can trust.
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