Benefits:

Paid time off
Company parties
Competitive salary
Employee discounts
Flexible schedule
Free uniforms
Opportunity for advancement
Training & development
Wellness resources

GrapeSeed Spa at South Coast Winery Resort & Spa is seeking an outstanding customer service experience Spa Advisor.

Meets and greets all guests; determines their needs and directs them to appropriate employee/locations
Responds to visitor, guest, and employees in a courteous and professional manner.
Answers and directs calls on a multi-line phone system in a courteous and professional manner; takes messages and or forwards telephone calls to appropriate employee, department, or voicemail.
Checks, clears, and returns all messages every evening before leaving and every morning upon arrival.
Takes appointments via phone, e-mail, or walk in, and booking them with accuracy.
Takes all information needed to book any appointment properly.
Knows how to use computer system with accuracy
Composes and prints all itineraries for guest, therapist, and attendants.
Makes sure to check arrives as guest check in for services to inform therapist of their guest arrival.
Checking out guest; apply proper discounts, etc.
Collection of guest comment cards, approximately four per day.
Proper handling of money till; making sure there is the proper amount accounted for every morning; making sure all money is accounted for at the end of each shift.
Arriving to shift in on time and up keeping satisfactory attendance.
Following all dress code requirements.
Performs general clerical duties including, but not limited to, and filing, photocopying, faxing, and mailing request.
Prepares any outgoing mail or packages if necessary.
Organized and maintains file systems as well as any other records, reports.
Perform duties as assigned by supervisors.
Product knowledge or the ability and willingness to learn.
Demonstrates a high level of professionalism in dealing with confidential and sensitive issues.
Takes PRIDE in everything we do.
Takes OWNERSHIP of their actions and decisions.
Displays LEADERSHIP in our industry and our community.
Acts with INTEGRITY by being honest, trustworthy and doing the right thing.
Displays TEAMWORK by committing to common goals based on open and honest communication.
Delivers EXCELLENCE to our guests, our communities and to each other.

Compensation: $16.00 per hour

Established in 2011, Carter Hospitality Group, LLC. is a family-owned hospitality company with four hotels and resorts as well as three wineries across the United States. Based in Orange County, California, the company manages and owns a portfolio of luxury properties including South Coast Winery Resort & Spa, Temecula, California; Carter Estate Winery and Resort, Temecula California; and Carter Creek Winery Resort & Spa, Texas Hill Country. Carter Hospitality Group additionally serves as the owner-franchisee for Red Lion Hotel Orlando Lake Buena Vista South, Orlando Florida.

Purpose

Enriching lives by crafting exceptional environments and experiences.

Niche

We design, build and care for unique settings where communities thrive and memorable experiences come to life.

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Core Values

Integrity

Do the right thing, maintain transparency, and ensure your actions reflect our words.

Customer Focused

Dedicated to satisfying the needs of our internal and external customers.

Relationship Building

Committed to fostering lasting relationships based on mutual respect and care.

Teamwork

United in spirit, we collaborate to overcome challenges and achieve our goals.

Passion

Approach every project and task with enthusiasm and a commitment to success.

Self Motivation

Take ownership by being proactive in identifying and solving problems

Spa Advisor South Coast Winery Resort & Spa

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Core Values