Reservations Agent-South Coast Winery Resort & Spa
Temecula , CA, 92591, South Coast Winery Resort & Spa
Reservations Agent-South Coast Winery Resort & Spa
Full Time • Temecula , CA, 92591, South Coast Winery Resort & Spa
Benefits:
- 401(k)
- 401(k) matching
- Company parties
- Dental insurance
- Employee discounts
- Flexible schedule
- Health insurance
- Opportunity for advancement
- Paid time off
- Parental leave
- Training & development
- Tuition assistance
- Vision insurance
- Wellness resources
- Free uniforms
South Coast Winery Resort & Spa is seeking a Reservations Agent to join our wonderful team. Call center, receptionist experience a plus.
ESSENTIAL DUTIES Include
- Responds to telephone inquiries.
- Ensures all telephone inquiries and reservations are entered into the computerized reservation system.
- Ensures all cancellations and changes are completed accurately and in a timely manner.
- Ensures that individual, VIP and group reservations are processed according to procedure and policy.
- Displays efficient, friendly, and professional guest interaction and telephone service.
- Reviews current day’s expected call volume and checks all arriving reservations to ensure that they are booked, charged, and have all appropriate documents needed (i.e. amenity forms, credit card authorization forms, etc.)
- Ensures that guest’s needs are fulfilled and their stay is as pleasurable as possible; assists with dining, entertainment, or transportation reservations as needed by the guest.
- Ensures proper use and care of all property equipment and supplies.
- Carries out all reasonable requests of management not listed above.
- Takes PRIDE in everything we do.
- Takes OWNERSHIP of their actions and decisions.
- Displays LEADERSHIP in our industry and our community.
- Acts with INTEGRITY by being honest, trustworthy and doing the right thing.
- Displays TEAMWORK by committing to common goals based on open and honest communication.
- Delivers EXCELLENCE to our guests, our communities and to each other.
Compensation: $16.50 per hour
Established in 2011, Carter Hospitality Group, LLC. is a family-owned hospitality company with four hotels and resorts as well as three wineries across the United States. Based in Orange County, California, the company manages and owns a portfolio of luxury properties including South Coast Winery Resort & Spa, Temecula, California; Carter Estate Winery and Resort, Temecula California; and Carter Creek Winery Resort & Spa, Texas Hill Country. Carter Hospitality Group additionally serves as the owner-franchisee for Red Lion Hotel Orlando Lake Buena Vista South, Orlando Florida. For more information, visit www.carterhospitality.com.
Vision
Creating memorable experiences at every unique destination.
Mission
A family-owned company whose incredible team members share their passion in hospitality every day. The needs of our guests and team members are in the forefront of everything we do as we create unique, memorable experiences and lasting connections.
Brand Promise
Experiences you can remember, a promise you can trust.
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Pride
Pride in everything we do.
Ownership
Owners of our actions and decisions.
Leadership
Leaders in our industry and our communities.
Integrity
Act with integrity by being honest, trustworthy and doing the right thing.
Teamwork
Commit to common goals based on open and honest communication.
Excellence
Deliver excellence to our guests, our communities and to each other.